Technical Delivery Coordinator
Location: Dallas, TX; Philadelphia, PA; or Boston, MA
Work Model: Customer-facing hybrid/onsite role
Employment Type: Full-time
Travel: Local and occasional domestic travel, based on customer needs
Key Responsibilities
Customer and Stakeholder Coordination
- Serve as the day-to-day onsite contact for customer business and technology stakeholders.
- Facilitate requirements discussions, backlog refinement, technical clarification, sprint reviews, and release-readiness meetings.
- Translate business requirements into clear functional and technical direction for offshore teams.
- Manage customer expectations regarding scope, timelines, dependencies, risks, and delivery progress.
- Build strong working relationships with product owners, engineering managers, architects, security teams, and business users.
- Ensure decisions, action items, and customer feedback are documented and communicated to all delivery teams.
Onsite–Offshore Delivery Management
· Coordinate work across U.S.-based stakeholders and Evoke’s offshore engineering, QA, DevOps, and support teams.
· Ensure offshore teams have complete requirements, environment access, technical documentation, acceptance criteria, and customer decisions.
· Monitor sprint commitments, delivery milestones, defects, dependencies, and release risks.
· Conduct regular delivery checkpoints and escalate issues before they affect customer commitments.
· Support resource planning, work allocation, onboarding, and knowledge transfer across distributed teams.
· Maintain RAID logs, action trackers, status reports, release plans, and delivery dashboards.
· Help resolve communication, ownership, and prioritization gaps across customer and offshore teams.
Technical Coordination
· Understand and communicate application architecture, integration points, data flows, APIs, security requirements, and deployment processes.
· Support solution discussions involving Microsoft technologies such as:
o .NET and ASP.NET Core
o C#
o Azure App Services and Azure Functions
o Azure API Management
o SQL Server and Azure SQL
o Power Platform
o Microsoft 365 integrations
o Azure DevOps and GitHub
o REST APIs and microservices
· Participate in technical design reviews and validate that proposed solutions align with customer standards.
· Coordinate application integrations with enterprise systems, third-party platforms, databases, and cloud services.
· Assist with defect triage, root-cause discussions, production support, and release validation.
· Ensure technical documentation, runbooks, deployment procedures, and support materials remain current.
Required Qualifications
- Bachelor’s degree in computer science, information technology, engineering, or a related field.
- 7 or more years of experience in application development, technical delivery, business systems analysis, or project coordination.
- Strong technical background in Microsoft-based application development.
- Experience coordinating onsite and offshore software delivery teams.
- Working knowledge of .NET, C#, Azure, APIs, SQL Server, and modern web application architecture.
- Experience with Agile/Scrum delivery, sprint planning, backlog management, and release coordination.
- Ability to understand technical designs, identify gaps, and communicate issues to both technical and nontechnical audiences.
- Strong written and verbal communication skills.
- Experience managing customer-facing meetings, status reporting, action items, risks, and escalations.
- Ability to work independently in a fast-paced customer environment.
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