Call Center Representative

Hybrid in Quincy, MA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Hybrid
$20 - $28/hr
Fitment

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Job Details

Skills

  • Attention To Detail
  • Bilingual
  • Call Center
  • Communication
  • Customer Relationship Management (CRM)
  • Spanish

Summary

Job Title: Call Center Representative
Location: Quincy, MA (Hybrid)
Duration: 6 Months

Job Description:
We are seeking a Call Center Representative to provide high-quality customer support through phone, email, chat, and web-based channels. The role involves handling fare-related inquiries, resolving customer issues, and managing escalations with professionalism and efficiency. Candidates should have experience in a high-volume call center environment, strong problem-solving skills, and the ability to work with CRM tools. Knowledge of public transit systems is preferred. Bilingual candidates (English/Spanish) are highly desired.

Key Skills:

  • Call Center / Customer Service Experience
  • Strong Communication & Conflict Resolution Skills
  • CRM Tools (IRIS/HEAT or similar)
  • Attention to Detail & Multitasking
  • Bilingual (Preferred)

Requirements:

  • High School Diploma or GED
  • 3+ years of customer service experience in a high call volume environment
  • Basic proficiency in MS Office or database applications

Contact:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80168598
  • Position Id: 8922690
  • Posted 3 hours ago
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