Senior Azure Operations Engineer

Key Responsibilities

·        Operations & Incident Management: Act as the primary escalation point for Azure workload incidents. Perform root cause analysis (RCA) and ensure service restoration within defined SLAs.

·        Hybrid Pod Leadership: Coordinate daily with your offshore counterpart to ensure 24/7 coverage, seamless handoffs, and consistent delivery quality.

·        Automation & Continuous Improvement: Proactively identify manual tasks within the existing SOPs and develop automation (using PowerShell, Terraform, or Azure DevOps) to eliminate toil.

·        Performance Monitoring: Utilize Azure Monitor, Log Analytics, and Application Insights to track workload health and proactively address capacity or performance bottlenecks.

·        Client Integration: Seamlessly integrate into Client’s existing platform operations framework, participating in stand-ups and providing transparent reporting on pod performance.

·        Process Excellence: Execute and refine Standard Operating Procedures (SOPs) while maintaining a focus on "Engineering Excellence"—ensuring reusable code and high-quality documentation.

Required Technical Expertise

·        Azure Administration: Deep experience managing Azure IaaS/PaaS environments (App Services, Azure SQL, AKS, Azure Networking).

·        Infrastructure as Code (IaC): Proficiency in Terraform or Bicep to manage and scale cloud environments.

·        Scripting & Automation: Strong PowerShell or Python skills to automate routine service requests and cloud maintenance.

·        Observability: Expert-level knowledge of Azure Monitor, Kusto Query Language (KQL), and Dashboards.

·        Identity & Security: Solid understanding of Azure Active Directory (Entra ID), RBAC, and Azure Key Vault.

Professional Qualities (The "Engineering Excellence" Traits)

·        Ownership: You don’t just close tickets; you own the outcome and the client''s success.

·        Collaborative Leadership: Ability to mentor an offshore engineer and foster a "one-team" mentality across time zones.

·        Problem-Solving: A "not-giving-up" attitude when faced with complex system bottlenecks or architectural challenges.

·        Communication: Ability to give clear technical demos to clients and articulate the value of proposed improvements.

Preferred Qualifications

·        Azure Solutions Architect or Azure Administrator Associate certification.

·        Experience working within a Global Delivery Model (Onshore/Offshore).

·        Experience in a highly regulated environment (Financial Services/Capital Markets).

Must Have & Desired Skills: 

Azure Administration: Deep experience managing Azure IaaS/PaaS environments (App Services, Azure SQL, AKS, Azure Networking).Infrastructure as Code (IaC): Proficiency in Terraform or Bicep to manage and scale cloud environments.