SAM Analyst - Remote - US (PST Time zone)

Hybrid • Posted 16 hours ago • Updated 44 minutes ago

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Hybrid

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Job Details

Skills

Licensing Management
Management
Normalization
Dashboard
Microsoft
Oracle
Adobe
Auditing
Reporting
Regulatory Compliance
Optimization
Collaboration
Procurement
IT Operations
Software Licensing
Microsoft Excel
Data Analysis
ServiceNow
Software Asset Management
ITIL
Configuration Management Database
IT Asset Management

Summary

Title:- SAM Operations Analyst

Location: Remote - US (PST Time zone)

Key Responsibilities

Software License Management

Maintain and track software licenses using SAM Pro (a product developed by ServiceNow).
Assist in managing software entitlements, contracts, and usage data.
Support license reconciliation and ensure compliance.
Monitor license consumption to identify over-deployment or underutilization.

Platform Support

Work within the Software Asset Management (SAM) module.
Assist in maintaining software models and normalization processes.
Update and maintain software asset records.
Generate license compliance reports and dashboards.

Compliance & Audits

Support preparation of data for vendor audits (e.g., Microsoft, Oracle, Adobe).
Help ensure ongoing license compliance across the organization.
Assist with internal software audit activities.

Reporting & Data Analysis

Create reports on software usage, compliance, and optimization.
Analyze usage trends and recommend opportunities for license optimization.

Collaboration

Work closely with IT Asset Management, Procurement, and IT Operations teams.
Coordinate with vendors and internal stakeholders as needed.

Technical Skills

Basic understanding of the ServiceNow platform.
Knowledge of Software Asset Management (SAM) concepts.
Familiarity with software licensing models (per user, per device, subscription).
Experience with Excel and data analysis.

Preferred Skills

Exposure to ServiceNow SAM Pro.
Knowledge of the ITIL framework.
Basic understanding of CMDB and IT Asset Management.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10457702
Position Id: 2026-38689
Posted 16 hours ago

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