Service Desk Analyst

Description
We are looking this shift: Friday - Sunday 6p - 6a PLUS 4 hours during the week (consultant can pick when those 4 hours are scheduled)
onsite 5 days a week
The majority of the Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, but this person will have the hybrid responsibility of 50% Service Desk and 50% plant support for this specific plant. They are looking to add a Service Desk Technician to their Help Desk team. This will be a 12 month contract with the high possibility of extension/consideration for conversion. The client is currently using a managed service partner for most of their Service Desk Operations, and are bringing this back in house.
This role will be first level phone support for all end user issues over phone, email, and chat. Amcor uses the ServiceNow ticketing system. Essentially anything that can not be troubleshooted remotely by the Service Desk would be escalated to this person for this site, and they would serve as hands-on support leveraging other teams within the enterprise if needed for help.
0365
Active Directory
This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.
Skills
Help desk, Support, Help desk support, Service desk, Windows 10, windows 11, Phone support, Servicenow, Office 365, Active directory, Troubleshooting, Customer service, Hardware, Ticketing system, Password reset
Top Skills Details
Help desk,Support,Help desk support,Service desk,Windows 10,windows 11,Phone support,Servicenow,Office 365,Active directory
Additional Skills & Qualifications
customer service acumen
O365
Active Directory
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Mar 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.