Informatica Support Lead - 100% Remote - Need 15+ Years experience

Position: Informatica Support Lead

Location: Bloomington, Illinois, (Remote)

Duration: Long-term

Technical Skills Primary

• Primary Technologies Informatica PC Application Platform experience
• Database Technologies SQL MS SQL Server Azure
• Adherence to Application support SLA managing best practices
• Hands-on experience with end-to-end monitoring, troubleshooting and stability of all Informatica jobs across Prod and Non Prod environments
• Lead major incident triage calls for critical ETL failure
• Overseeing daily health checks for failures and performance degradation
• Assist in the application upgrade on the environment
• Coordinating with the development team to fix the failures
• Coordinating with the QA team on data validation failures
• Supporting the production release and deployment process
• Incident Problem Management
• Root cause analysis for recurring issues
• Performance tuning at a basic level, cache, queues, and agents
• Familiarity with ITIL processes for AMS support

Tools

• Ticketing systems: ServiceNow, Jira
• Monitoring tools
• Version control basics: Git, SVN for migration scripts

Technical Skills Secondary Nice to have NOT MANDATORY

• Understanding the Cloudera platform
• Experience in Informatica Platform Admin support activities as below
• Manage user creation permissions, roles, and groups
• Restart services Repository Service Integration Service
• Monitor domain health, space issues, and server downtime
• Oversee repository backups and security updates
• Support IDMC cloud administration
• Familiar with Agile software development methodologies preferable JIRA

Soft Skills

• As this is an onsite role must have strong written and oral communication skills
• Strong ability to work with client stakeholders
• Managing critical support and ticket prioritization process
• Ability to manage offshore team work and SLA review
• Lead an onsite offshore model team to ensure seamless collaboration
• Strong collaboration skills with cross-functional teams and stakeholders supported by effective communication
• Proven ability to coordinate seamlessly with offshore teams and manage deliverables across different time zones

Responsibilities

• Monitoring Maintenance
• Proactively monitor Informatica environments for uptime and performance
• Execute scheduled health checks and housekeeping tasks
• Maintain logs and escalate anomalies promptly
• Incident Management
• Respond to incidents within SLA timelines
• Perform initial triage, resolve L2 issues and escalate L3 as needed
• Document the RCA and preventive measures
• User Support
• Assist users with access issues, report failures and portal navigation
• Manage user provisioning and security roles
• Change Release Support
• Support deployments and migrations between environments
• Validate post-deployment checks and rollback plans
• Compliance Documentation
• Ensure adherence to security and audit requirements
• Maintain SOPs, runbooks and knowledge base for AMS operations

Key Questions

1. Does the candidate have 5 yrs experience as an Informatica Application support onshore lead
2. Does the candidate have any knowledge or learning around Informatica Platform support

Skills

Mandatory Skills: Informatica PowerCenter, Informatica Power Exchange
Good to Have Skills: ANSI-SQL