SME Computer User Support Specialist

New Orleans, LA, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Depends on Experience

Cayuse Holdings, LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Logistics
Scheduling
Provisioning
Testing
Distribution
Storage
Innovation
Adaptability
Collaboration
Teamwork
Printing
Operating Systems
IT Management
Leadership
Financial Management
Recruiting
Negotiations
Decision-making
Project Implementation
Mobile Devices
VoIP
Printers
Cabling
Data Storage
Network
Laptop
Tablet
Asset Management
Acquisition
Computer Hardware
Issue Tracking
ROOT
Tier 1
Knowledge Base
Technical Support
CompTIA
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Business Development
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The SME Computer User Support Specialist is responsible for managing the daily logistics associated with deploying integrated IT solutions. Duties include scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of IT assets.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

Provides technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May help with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Provides technical/management leadership on major tasks or technology assignments.
Provide day-to-day technical guidance and desk side support technical assistance to team members.
Establishes goals and plans that meet project objectives.
Experience with domain and expert technical knowledge.
Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation.
Deliver 24/7/365 IT technical support to approved seat service end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
Provide timely restoration and proper maintenance of laptops/tablets/workstations and peripheral devices.
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW policies.
Identify logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
May supervise others.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need

Associate or Bachelor's degree in a related field.
9 years of experience in Computer User Support.
COMPTIA Security Certification, preferred.
Secret Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Must possess problem-solving skills.
Exceptional communication skills, both oral and written.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program.
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
Short-Term and Long-Term Disability options.
Basic Life and AD&D Insurance (Company Provided).
Voluntary Life and AD&D options.
401(k) Retirement Savings Plan with matching after one year.
Paid Time Off.

Reports to: Vice President - Business Development

Working Conditions

Professional office environment with the ability to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $32.00 - USD $45.00 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104218
Posted 9 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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