Senior Computer User Support Specialist

Mobile, AL, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Depends on Experience

Cayuse Holdings, LLC

Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

Information Systems
Facilitation
Innovation
Adaptability
Collaboration
Teamwork
Computer Hardware
Issue Tracking
Knowledge Base
Mobile Devices
VoIP
Printers
Cabling
Data Storage
Network
Laptop
Tablet
Asset Management
Acquisition
Technical Support
DoD
Information Assurance
Impact Analysis
Information Architecture
Network+
Customer Engagement
SSCP
Cisco Certifications
CompTIA
Security Clearance
PASS
Problem Solving
Conflict Resolution
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Senior Computer User Specialist will deliver comprehensive, around-the-clock IT technical support to authorized end users across a wide range of domestic and international sites. Responsibilities include ensuring the optimal configuration, installation, and ongoing maintenance of information systems and related services, thereby facilitating uninterrupted operational functionality and user productivity at all supported locations.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

Provides technical assistance to computer users.
Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalating to next Tier for assistance.
Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
Plans and leads major technology assignments.
Evaluates performance results and recommends major changes affecting short-term project growth and success.
Functions as a technical expert across multiple project assignments.
Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need

Associates Degree.
6 years of experience in Computer User Support.
Comprehensive knowledge of IT Technical Support.
Knowledge of Lifecycle Replacement of Equipment.
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
COMPTIA Security Certification.
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
COMPTIA Security Certification.
Secret Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment with the ability to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $18.00 - USD $25.00 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104220
Posted 9 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

SME Computer User Support Specialist

New Orleans, Louisiana

•

Today

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The SME Computer User Support Specialist is responsible for managing the daily logistics associated with deploying integrated IT solutions. Duties include scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of IT assets. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration,

Full-time

Depends on Experience

Senior Network and Computer Systems Administrator

No location provided

•

Today

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The Senior Network and Computer Systems Administrator will perform administrative, reporting, design, and maintenance tasks on various platforms. This role requires knowledge of various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. This role will be abl

Full-time

Depends on Experience

Client Systems Technician

Hurlburt Field, Florida

•

Today

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The Client Systems Technician provides specialized technical support for client-based information systems, including desktop computers, laptops, mobile devices, peripherals, and associated software applications. This role supports end-users in a secure, mission-critical environment to ensure operational continuity and compliance with applicable government standards. The technician in

Full-time

Depends on Experience

Audiovisual Specialist

Hurlburt Field, Florida

•

Today

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The Audiovisual Specialist is responsible for the design, installation, operation, troubleshooting, and maintenance of a wide array of audiovisual equipment and systems to support high-quality presentations, conferences, meetings, and events. This role ensures the seamless integration of audio, visual, and video components, consistently delivering effective technical solutions tailor

Full-time

Depends on Experience

Search all similar jobs