Sierra Business Solution LLC
Sierra Business Solution LLC

Cognigy IVR Developer Bridgewater - NJ - New Jersey

Bridgewater, NJ, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
12 Months
On-site
$55/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Cognigy.AI
  • NICE CXone
  • JavaScript
  • GraphQL
  • IVR

Summary

Local to Dearborn, MI only Face to face interview

Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys.Translate caller journey designs and low-level application architecture into functioning conversational flows.Support integration with NICE (contact center platform) in coordination with the technical consultant and designer.Collaborate with lead developers on microservices-based application architecture and GraphQLCCN implementations.Experience in developing Complex self-services in IVRIVA.

Cognigy.AI, conversational AI, NLU, intents, entities, and dialogue management, Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks, Experience integrating conversational AI with NICE CXone or other CCaaScontact center platforms,Knowledge of IVR, telephony, call flows, and customer interaction journeys.

Role Descriptions: NICE CXone Cognigy

Essential Skills: NICE CXone Cognigy

Desirable Skills:

Keyword:

Skills: Nice CXOne

Experience Required: 6-8

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90911958
  • Position Id: 42361
  • Posted 1 day ago
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