Diagnostic Imaging Equipment Services Engineer III

Primary City/State:
Phoenix, Arizona

Department Name:
AZ Radiology Sales/Svcs-Bio-Me

Work Shift:
Day

Job Category:
Clinical Support

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

There is no better time to be in healthcare IT. As a Diagnostic Imaging Equipment Services Engineer III, you will be part of the Technology Management team providing implementation, service, and support for all Banner Health medical equipment. Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020! The team has also received the 2019 Biomedical Instrumentation and Technology/AAMI Bright Idea finalist award for their innovation and empowering organizational structure. In addition, the commercial business ENTECH, provides project management, on-site technology management, equipment planning and assessment for imaging and non-imaging clinical technology. Dedicated to Banner Health's mission to make health care easier, so life can be better, the Information Technology division is focused on diversity, employee engagement and development, driving innovation, providing legendary service, and delivering successful results, all in a culture of trust and respect.

In your role as a Banner Health Diagnostic Imaging Equipment Services Engineer III, you will work in a fast-paced, and rewarding environment with state-of-the-art technology that directly impacts the patient experience. We provide a robust orientation program to set you up for success. Opportunities for employee development include project and time management, temperament training, leadership academy topics, and vendor-provided technical training. Teamwork is key in this department and you will be empowered to utilize resources and collaborate to ensure consistent service delivery. Some travel may be required depending on the facilities you support. Future career growth includes opportunities in medical imaging, planning, security, integration and quality areas. In addition, tuition reimbursement and tuition discounts are available for continuing education costs. This position is for second shift M- F 12:30pm - 9pm.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for customer relationship management through the effective use of technical knowledge to service and maintain the site. In addition to being a primary service engineer, incumbents provide regional technical support for resolving difficult equipment issues. This position will be used within Customer Service and applies to all modalities and requires minimal supervision. Incumbents provide leadership to one or more established work team environment/structures may provide OJT to lower level engineers.

CORE FUNCTIONS
1. Proactively initiates and drives the team processes that are conducive to high customer satisfaction levels and consistent business outcomes. Shares best practices within local teams and is motivated towards team outcomes. The incumbent works closely with his/her management team and other departments in collaboration with one common goal.

2. Identifies training opportunities for regional team members and facilitates training as needed.

3. Anticipates changing customer needs based on varying environments and provides guidance to team members as to how to best adapt to changing priorities.

4. Acts as a resource in response to escalated customer inquiries and communicates appropriate information by sharing information with the appropriate personnel or departments. The incumbent provides a positive and cohesive team image when discussing all departmental information or overall change management processes.

5. Identifies customer issues and provides resolution while providing the customer with the appropriate communication. Diagnoses to the component level and provides explanation of repair status and resolution to the customer, peers and internal management.

6. In conjunction with the management, this position has responsibility for independently managing their assigned areas. This position has overall operational guidance, service support scheduling and vendor management responsibility.

MINIMUM QUALIFICATIONS
Must possess knowledge of electronics and/or biomedical as normally obtained through the completion of an associate's degree in electronics.

Must posses a valid driver's license and be eligible for coverage under the company auto insurance policy.

Demonstrated proficiency in resolving complex technical problems as typically achieved through seven years exposure to the electronics/computer industry in a field service environment. Experience in diagnostic imaging equipment is required. Previous experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally required. Knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations required. Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives take direction from team leaders and proactively complete assignments.

PREFERRED QUALIFICATIONS
Bachelor's degree in biomedical engineering or related education and/or experience preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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