Field Technician and Logistical Support

We seek an entrylevel Field Technician/Logistical Support candidate with trade service experience. Backgrounds may include electrical or mechanical helper, alarm technician, handyman, or automotive technician. As a Flex Tech Level 1: Field Technician & Logistical Support you will be instrumental in maintaining and enhancing our telecommunications infrastructure across more than 600 facilities in and around the District of Columbia. Your role combines technical fieldwork with logistical coordination, ensuring seamless operations and exceptional support to our internal teams and external customers.

Required Skills:

Availability and Emergency Response:

• 8-hourshifts range from 6AM to 11PM Monday through Friday.
• Occasionally staff will be expected to adjust their schedule to accommodate maintenance windows outside their regularly schedule shift.
• Assignments will vary on a daily and weekly basis.
• Ability to support emergency repairs within and outside of regular scheduled workhours.

Physical Capability:

• Able to work on ladders.
• Able to lift and carry up to 125lbs.
• Able to work on your feet for 6-8 hours a day.
• Able to operate a motor vehicle for 1-8 hours a day.
• Able and willing to learn how to operate a forklift with training.
• Able to work in confined spaces with proper training.
• Must have a valid driver s license for traveling to job sites in and around the Washington, DC metropolitan area.

Basic Communication Skills:

• Able to respond to customer requests and questions professionally.
• Able to respond to phone calls, emails and other forms of communication throughout the workday while working from job sites.
• Responds to missed calls during the workday within 1 hour.
• Displays professionalism by maintaining customer relations, a professional appearance, and good communication skills.
• Able to collaborate in a matrixed organizational structure across multiple teams.
• Comfortable rotating and supporting different teams within the same organization.

Customer Service:

• Able to demonstrate polite, courteous and patient behaviors with anxious customers.
• Demonstrate good time management skills and able to estimate level of effort for task completion.
• Capable of establishing and maintaining good customer relationships.
• Displays professionalism in customer interactions.

Documentation:

• Ability to capture notes, take photos and email summaries of work completed or issues encountered.
• Ability to transfer test results and data captured on devices and meters to email using laptop or mobile phone.
• Can maintain and complete documentation for projects, such as test results and as-built documentation.
• Ability to read and understand technical instructions, drawings, and blueprints.
• Ability to use and update ticketing system for each job.
• Proficient in document creation software: Ability to create, edit, and manage documents using any document creation software (e.g., Microsoft Word, Google Docs, or similar platforms).
• Proficient in spreadsheet software: Ability to create, edit, and analyze spreadsheets using any spreadsheet software (e.g., Microsoft Excel, Google Sheets, or similar platforms).
• Ability to use, update and share files on cloud storage systems such as SharePoint and OneDrive.

Tool Familiarity:

• Must be able to use basic hand tools such as screwdrivers, pliers, wrenches, etc.
• Ability to safely operate power tools such as hammer drills and saws.
• Ability to use or learn how to use multi-meters, current clamps, network cable testers, network cable toners, optical power meter, optical time domain reflectometer (OTDR) and other similar measurement tools.

Learning and Problem Solving:

• Willingness to learn how to troubleshoot issues with phone, wireless and network systems.
• Able to learn and adapt to various tasks related to telecommunications infrastructure, equipment, and customer needs.
• Willingness to safely install, upgrade, and remove fixtures, network equipment, and cabling.
• Eagerness to learn about industry standards like ANSI, TIA/EIA, and National Electric Codes.
• Ability to learn about cabling standards such as EIA/TIA standards.
• Ability to learn basic Local Area Network (LAN) infrastructure and wireless access points.
• Ability to pursue further education and certifications, such as CompTIA A+ and BICSI.
• Able to learn and support receiving, shipping and inventory standards.