NOC Technician

Position Summary:
Title: Technician Standard II - NOC Technician
Duration : 12 Month - Long Term
Location: Washington, DC 20433

Note: 100% Onsite, this position required the technician to work onsite at the location and take rotation through weekend and night shifts.

Must Have: Cisco Services

Position Overview:
The Network Operations Center (NOC) is part of the Network Infrastructure Unit (ITSNI), which falls under Information Technology Solutions (ITS). The NOC is primarily responsible for monitoring and performing 1st and 2nd level troubleshooting of the Local and global networks, logging, and tracking problems, while testing new link/network equipment for readiness.

Essential Job Functions:
• Monitor network infrastructure using various monitoring tools (e.g. PRTG, SmokePing, etc..),
• Provide 1st and 2nd level network and communication link infrastructure support to the engineers, HQ IT, and Country Offices (CO)
• Perform 1st and 2nd level troubleshooting of Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
• Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link issues,
• Create incident ticket, provide update, and follow-up
• Take ownership of all HQ network and Global Communication Network Incidents
• Perform follow-up action to make sure problems are solved in a prompt and professional manner
• Escalate the problem promptly to ensure high availability of network devices that are part of the Bank''''''''''''''''s network
• Act as a point of contact for the engineers, HQ and Country Office Information Technology staff, in case of network and communication-link problems
• Provide implementation support for Global Communication projects, including acceptance testing of links in co-operation with the Country Offices’ IT staff, vendors, and Engineers
• Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (Client)
• Configure switch ports, operate test equipment, and use diagnostic software to perform tests as well as ongoing performance testing
• Write and update technical troubleshooting procedures
• Work closely with other technical professionals in a multicultural environment
• Provide technical training to the NOC personnel

Educational Qualifications and Experience:
• Education: Associate degree, Bachelor’s preferred
• Role Specific Experience: 5+ years of experience in the telecommunications industry and/or computer networking, wired and wireless technology

Certification Requirements:
• Certified Technical Training, CCNA

Required Skills/Abilities:
• Good knowledge and understanding of LAN (wired and wireless)/WAN technology
• Good Understanding in various network monitoring tools (PRTG, SmokePing, etc..)
• Advanced knowledge of CISCO operation system/Cisco Services
• Good Knowledge of Incident Management system (ServiceNow or equivalent)
• Knowledge of AWS/Azure cloud technologies
• Good knowledge of Microsoft SharePoint and Excel
• Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team
• Excellent verbal and written communication skills
• Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues
• Excellent customer service, technical, and analytical skills

Desired Skills/Abilities (not required but a plus):
• Understanding of ITIL processes
• Knowledge of Linux operating system environment
• Knowledge of Syslog analysis/Splunk
• Knowledge of firewall technologies (Palo Alto, Panorama, etc..)

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”