Enterprise Operations Center (EOC) Specialist

Washington, DC, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Enterprise Operations Center (EOC) Specialist

Summary

Key Responsibilities

The EOC Specialist focuses on real-time incident management and technical troubleshooting.

Continuous Monitoring: Actively monitors enterprise systems, networks, and hardware using specialized software (e.g., SolarWinds, Splunk) to identify alerts or performance degradations.
Incident Response: Serves as the first responder for technical outages. This includes triaging incidents, performing initial troubleshooting (e.g., pinging devices, checking router logs), and escalating to Tier III engineering teams when necessary.
Crisis Communication: Leads the "Incident Response Bridge" during major outages. This involves coordinating conference calls between stakeholders, documenting the timeline, and providing status updates to DDOT leadership.
Reporting & Documentation: Generates daily operational status reports and contributes to Root Cause Analysis (RCA) reports to prevent recurring issues.
Data Center Support: Provides on-site "hands-on" support at data centers during off-hours, including escorting technicians or manually resetting hardware.

Required Skills & Experience

Because Client manages critical infrastructure, the requirements are often stringent.

Experience: Typically requires 4 to 7 years of experience in an Enterprise Operations Center or Network Operations Center (NOC).
Technical Knowledge: * Proficiency in networking (TCP/IP, DNS, Routers/Switches).
- Familiarity with IT Service Management (ITSM) tools like ServiceNow or Remedy.
- Knowledge of Windows and Linux server environments.
Certifications: While not always mandatory, ITIL Foundation or CompTIA Network+/Security+ are highly preferred.
Soft Skills: Strong ability to remain calm and analytical during high-pressure emergency situations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122985
Position Id: 8929168
Posted 5 hours ago

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