IT Operator (Contract)
Location: Hybrid – Vienna, VA or Pensacola, FL
Schedule: 24/7 rotating shifts (12-hour rotations)
Pay Rate: $22/hour
Employment Type: Contract
Work Authorization: s, s, TN Visa, EADs
Overview
Join a fast-paced Network Operations Center (NOC) team supporting mission-critical infrastructure around the clock. We’re looking for a detail-oriented IT Operator with strong troubleshooting skills and a solid understanding of networking fundamentals. This role involves monitoring systems, resolving incidents, and collaborating with internal teams and external vendors to ensure uninterrupted network performance.
Key Responsibilities
- Monitor and support network infrastructure (routers, switches)
- Track system performance using tools like Moogsoft or similar alerting platforms
- Respond to incidents and troubleshoot network issues in real time
- Manage and update tickets using platforms such as ServiceNow
- Collaborate with vendors and internal teams to resolve issues
- Maintain documentation and generate performance reports
- Escalate critical issues and participate in 24/7 on-call rotations
- Follow established incident management processes
Required Qualifications
- Strong troubleshooting and process management skills
- Basic knowledge of networking (routers, switches, connectivity)
- Experience with monitoring/alerting tools (e.g., Moogsoft or similar)
- Familiarity with ticketing systems (e.g., ServiceNow, Microsoft Teams)
- Excellent written communication and analytical skills
- Ability to work flexible shifts, including nights, weekends, and holidays
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA Network+, CCNA, etc.)
- Prior experience in a Network Operations Center (NOC) or similar environment
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
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