We have a Contract assignment available with our client in Harrisburg, PA.
Position: Software Standards and Service Request Process Coordinator
Location: Harrisburg, PA
Duration: 6+ Months
Software Standards and Service Request Process Coordinator
Software Standards and Service Request Process Coordinator ( SW Coordinator ) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center s (EBR-ITDC s) Software Standards and Strategy division chief.
This position manages the full lifecycle of all EBR software, including:
- Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers daily work or improve customer satisfaction.
Must-have skills:
- Communicating effectively verbally and written skills
- Good critical thinking skills, organized, enthusiastic about helping others.
- Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
- Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
Required/Desired Skills
| Skill | Required / Desired | Amount | of Experience |
IT Service Delivery and/or Process Management | Required | 1 | Years |
Strategic/Service/Software Portfolio Management | Required | 2 | Years |
| | | | | | | | | |
Business and statistical analysis and metrics management | Required | 3 | Years |
Performance Management | Highly desired | 2 | Years |
Big picture thinking and holistic approaches to change evaluation, process design and coordination | Highly desired | 1 | Years |
Cross-functional support and engagement | Required | 3 | Years |
Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) | Required | 3 | Years |
Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them | Highly desired | 3 | Years |
General adaptability (aptitude to learn a variety of soft skills, agile mindset) | Required | 1 | Years |
Sarum LLC
68-60 Austin Street, Suite 403,
Forest Hills, NY 11375
Phone#
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