IT Service Delivery and/or Process Management

We have a Contract assignment available with our client in Harrisburg, PA. Position: Software Standards and Service Request Process Coordinator Location: Harrisburg, PA Duration: 6+ Months Software Standards and Service Request Process Coordinator Software Standards and Service Request Process Coordinator ( SW Coordinator ) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center s (EBR-ITDC s) Software Standards and Strategy division chief. This position manages the

Job Title: Client: State Pennsylvania - DOR Job ID: 799523-Hybrid Closing Date:04/08/2026 This position manages the full lifecycle of all EBR software, including: - Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs. - Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities. - Reconciling EBR software purchases post-procurement to e

Our direct client is looking for a IT Service Coordinator (Software & Licensing) for a Hybrid Long term contract in Harrisburg, PA J0B DESCRIPTION: - Software Standards and Service Request Process Coordinator - Software Standards and Service Request Process Coordinator (SW Coordinator) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Centers (EBR-ITDCs) Software Standards and Strategy division chief. This position manages the full lifecycle of all EBR software, inclu

Requirements3 or more years of experience in business analysis and IT portfolio management.Proficiency in ServiceNow for asset tracking and service catalog maintenance.Experience with software license tracking and post-procurement reconciliation.Experience in Microsoft Office 365, Excel, SharePoint, and Adobe Acrobat.Experience with strategic process design and holistic change evaluation.Experience in human-centered design and cross-functional engagement.Excellent verbal and written communicatio