Our direct client is looking for a IT Service Coordinator (Software & Licensing) for a Hybrid Long term contract in Harrisburg, PA
J0B DESCRIPTION:
- Software Standards and Service Request Process Coordinator
- Software Standards and Service Request Process Coordinator (“SW Coordinator”) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center’s (EBR-ITDC’s) Software Standards and Strategy division chief.
This position manages the full lifecycle of all EBR software, including:
- Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers’ daily work or improve customer satisfaction.
Must-have skills:
- Communicating effectively verbally and written skills
- Good critical thinking skills, organized, enthusiastic about helping others.
- Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
- Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
SKILL MATRIX:
- IT Service Delivery and/or Process Management - Required
- Strategic/Service/Software Portfolio Management - Required
- Business and statistical analysis and metrics management - Required
- Performance Management - Strong Plus to have
- Big picture thinking and holistic approaches to change evaluation, process design and coordination - Strong Plus to have
- Cross-functional support and engagement - Required
- Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) - Required
- Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them - Strong Plus to have
- General adaptability (aptitude to learn a variety of soft skills, agile mindset) - Required
Question 1: This position will be hybrid with about 20% time in office. Can your candidate work in Harrisburg upon request?
Question 2: Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Location: Hybrid, Harrisburg, PA
Type: Long term contract
Please send resume to "jobs at etechnovision dot com" with B4125B in Subject for immediate consideration.
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