SENIOR UX DESIGNER/RESEARCHER

Top 3 skill sets/technologies required for qualification:
o 1):Deep Expertise in Mixed-Methods Research
o 2):Strategic Insight and Influence
o 3):Leadership, Collaboration and Mentorship

The Lead UX Researcher will partner with UX design, strategy and product teams on a variety of projects that address key moments in the customer journey. Through supporting methodologies such as interviews, surveys, mixed-method studies, usability, and piloting new qualitative techniques, the lead UX Researcher will partner with UX Designers to collect, synthesize, and report on new customer learnings.

The Lead UX Researcher will work to figure out the why behind customer behavior to better inform product initiatives. They advocate for the user through rigorous analysis to interpret that voice for better product decisions.

RESPONSIBILITIES

Lead UX research and testing
Create research and testing scripts
Support the creation of research and testing analysis and reports
Synthesize customer feedback in the form of user observations
Archive test findings and video recordings
Find opportunities for generative research and execute self-driven research plans
Be an active participant in the creation and influence of product roadmaps by being able to connect customer pain points and opportunities to known business objectives
Contribute to the evolution of UX strategy and research within UX team and with our interdisciplinary partners
Create research presentations and papers for wider organization distribution

QUALIFICATIONS

Extensive experience interviewing users in a one-on-one context
Familiarity with remote testing tools
Has experience synthesizing business objectives with customer needs to make forward looking recommendations for product improvements
Detail-oriented with strong organizational skills
Able to adapt to shifting priorities, demands and timelines
Exceptional communication and interpersonal skills
High degree of initiative, personal responsibility, and ownership
Ability to thrive in fast-paced environment. Does not easily get frustrated

EXPERIENCE REQUIRED

B.S./B.A. in a program with relation to Usability, Human-Computer Interaction, Human Factors or similar. Masters is preferred
3-5+ years professional experience

Top 3 skill sets/technologies required for qualification:
o 1):Deep Expertise in Mixed-Methods Research
o 2):Strategic Insight and Influence
o 3):Leadership, Collaboration and Mentorship

How many years of experience?

• Predominantly UX research experience/qualitative-quantative/being able to talk about research and tell a story
• Oil and gas is preferred-bonus, but not required, need to work in complex domains, (medical/financials type)
• No specific tools-Exxon has in-house tools
• Provide a case study/portfolio, need to ensure no NDA are violated
• 5-8 years ideal
• MS is bonus-but not required
• Additional headcount/not a backfill-team is growing