Service Desk Analyst

Auburn, MA, US • Posted 9 hours ago • Updated 9 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Logistics
  • Computer Hardware
  • Provisioning
  • ServiceNow
  • Asset Management
  • Service Desk
  • Technical Support
  • Microsoft Windows
  • Operating Systems
  • Windows Services
  • OS X
  • Linux
  • Remote Desktop
  • Computer Networking
  • TCP/IP
  • DNS
  • Dragon NaturallySpeaking
  • DHCP
  • Virtual Private Network
  • Life Insurance
  • Recruiting
  • Artificial Intelligence
  • Privacy
  • Help Desk
  • Mergers and Acquisitions

Summary

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Auburn, MA. This role provides technical support and assistance mainly to onsite staff, handling IT incidents, requests, and hardware/software provisioning. It's an excellent opportunity to work within a dynamic environment supporting a large in-office team in logistics and administrative functions.

Position Overview for the Service Desk Analyst:
  • Acts as the central point of contact for handling internal business partners' technical support issues.
  • Responds to IT incidents and requests, providing resolution or escalating as necessary.
  • Supports deskside, phone, and walk-in support for hardware and software issues.
  • Manages incident reports, hardware provisioning, and troubleshooting across various applications.
  • Utilizes ticketing systems such as ServiceNow for incident, request, and asset management.

Requirements for the Service Desk Analyst:
  • 1 to 3 years of experience in an IT support role.
  • In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services).
  • Familiarity with macOS/Linux environments is beneficial.
  • Experience with remote desktop tools and support software.
  • Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.

What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
#LI-Onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Analyst, Location: Auburn, MA - 01501
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pandfeed
  • Position Id: 603775756
  • Posted 9 hours ago
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