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Junior Salesforce Administrator (Salesforce Support Admin)
Location: [Clearwater, FL] (Hybrid)
Type: [Contract with possible extension]
Position Overview
We are seeking a Junior Salesforce Administrator to serve as the front line for Salesforce support and day-to-day platform administration. This role is ideal for someone early in their Salesforce career who enjoys troubleshooting user issues, supporting business teams, and performing foundational platform configuration tasks.
The ideal candidate will bring hands-on Salesforce experience, strong communication skills, and a customer-focused mindset, with the ability to manage support requests and maintain platform quality in a fast-paced environment.
Key Responsibilities
Salesforce Support & User Assistance
- Serve as the primary point of contact for Salesforce support tickets and user requests
- Communicate directly with business users to gather requirements and troubleshoot issues
- Resolve common issues related to:
- User access and permissions
- Data inconsistencies
- System functionality and navigation
- Escalate complex issues as needed while ensuring timely follow-up and resolution
Salesforce Administration & Configuration
- Perform day-to-day Salesforce administration tasks, including:
- User setup, deactivation, and profile management
- Object and field updates
- Page layout modifications
- Permission set and access updates
- Create and maintain reports and dashboards to support business operations
- Assist with basic automation updates using:
- Flows
- Process Builder
- Validation rules
- Support ongoing platform enhancements and process improvements
Data Management & Quality
- Maintain data integrity and accuracy across Salesforce
- Perform data updates, imports, and clean-up activities (Data Loader or similar tools)
- Assist with troubleshooting and resolving data-related issues
Collaboration & Process
- Work closely with business stakeholders, IT teams, and Salesforce admins/developers
- Participate in ticketing, prioritization, and backlog management processes
- Use tools such as ServiceNow, Jira, or other ticketing systems to track and resolve issues
- Document processes, configurations, and solutions
Required Qualifications
- 1-3 years of hands-on Salesforce experience
- Working knowledge of Salesforce administration, including:
- Objects, fields, and page layouts
- User management and permissions
- Basic automation (Flows / Process Builder)
- Experience supporting end users in a ticket-based or help desk environment
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple requests and priorities
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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