Relationship Support Manager

Job#: 3027764

Job Description:
Relationship Support Manager

Location: Chandler, Arizona (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

The Relationship Support Manager partners with the Relationship Manager to oversee client or stakeholder relationships. This role ensures effective requirements management using Jira, high-quality execution through robust quality control, and the development of problem-solving systems. The position leverages data analysis, reporting, and advanced Excel skills to drive insights, monitor performance, and support decision-making, ensuring alignment, quality, and efficiency.

Key Responsibilities

• Partner with Relationship Managers to manage client and stakeholder relationships.
• Oversee requirements management using Jira, including creating and managing epics, stories, and workflows.
• Implement robust quality control measures to ensure high-quality execution of deliverables.
• Develop and refine problem-solving systems and processes to improve operational outcomes.
• Utilize data analysis and advanced Excel skills for performance monitoring and decision support.
• Create and deliver actionable reports and data-driven solutions to stakeholders.
• Act as a key liaison to ensure alignment and efficiency across cross-functional teams.

Required Qualifications

Experience:

• 3-5 years in relationship management, project management, or process improvement roles.
• 2+ years in data analysis and reporting, with experience using Excel for complex datasets.
• 1-3 years of hands-on experience with Jira for requirements management.

Technical Skills:

• Advanced Excel skills, including pivot tables, advanced formulas (e.g., INDEX/MATCH, VLOOKUP), macros, and Power Query.
• Proficiency in using Jira for requirements management, workflow customization, issue tracking, and reporting.

Soft Skills:

• Exceptional communication and interpersonal skills to manage stakeholder relationships.
• Strong analytical and problem-solving abilities to translate data into actionable recommendations.
• Detail-oriented with a commitment to accuracy in all outputs.
• Ability to work collaboratively in a cross-functional environment.

Preferred Qualifications

• Familiarity with other requirements management tools such as Jama Connect or Visure.
• Experience with data analysis and reporting tools like Power BI or Tableau.
• Knowledge of quality control methodologies, such as Lean or Six Sigma.

Compensation & Benefits

The pay range for this position is between $83.00/hour and $88.03/hour. A comprehensive benefits package is available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.