Relationship Support Manager

Job#: 3027762

Job Description:
Relationship Support Manager

Location: Chandler, Arizona (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

The Relationship Support Manager partners with the Relationship Manager to oversee client or stakeholder relationships. This role ensures effective management of requirements using Jira, high-quality execution through robust quality control, and the development of problem-solving systems and processes. The manager will leverage data analysis, reporting, and advanced Excel skills to drive insights, monitor performance, and support decision-making, acting as a key liaison to ensure alignment, quality, and efficiency.

Key Responsibilities

• Partner with Relationship Managers to oversee client and stakeholder relationships.
• Manage project requirements effectively using Jira, including creating and managing epics, stories, and workflows.
• Ensure high-quality execution through robust quality control methodologies.
• Develop and implement problem-solving systems and processes to enhance operational outcomes.
• Utilize advanced Excel skills for data analysis, reporting, and visualization to drive insights.
• Monitor performance metrics and support data-driven decision-making.
• Act as a key liaison to ensure alignment and efficiency across cross-functional teams.
• Deliver actionable reports and data-driven solutions.

Required Qualifications

Experience:

• 3-5 years in relationship management, project management, or process improvement roles.
• 2+ years in data analysis and reporting with a proven record of using Excel for complex datasets.
• 1-3 years of hands-on experience with Jira for requirements management.

Technical Skills:

• Advanced Excel skills, including pivot tables, advanced formulas (e.g., INDEX/MATCH, VLOOKUP), macros, Power Query, and data visualization.
• Proficiency in Jira for requirements management, workflow customization, issue tracking, and reporting (e.g., dashboards, JQL queries).

Soft Skills:

• Exceptional communication and interpersonal skills to manage stakeholder relationships.
• Strong analytical and problem-solving skills to translate data into actionable recommendations.
• Detail-oriented with a commitment to accuracy in requirements and data outputs.
• Ability to work collaboratively in a cross-functional environment.

Preferred Qualifications

• Familiarity with other requirements management tools like Jama Connect or Visure.
• Experience with data analysis and reporting tools such as Power BI or Tableau.
• Knowledge of quality control methodologies (e.g., Lean, Six Sigma) and process mapping tools.

Compensation & Benefits

The anticipated pay range for this position is $83.00 to $88.03 per hour. Please note that the final pay rate will be determined based on factors such as experience, skills, and qualifications. A comprehensive benefits package may be available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.