NICE CXone (CX1) Specialist / Engineer

Hi, Looking for strong Unified Communications and Collaboration (UCC) Engineer w/ NICE CXOne experience Key Responsibilities NICE CXone & Contact Center Management Design, deploy, configure, and support NICE CXone cloud contact center solutionsAdminister ACD, IVR, call routing, skills-based routing, and omnichannel (voice, chat, email, social, SMS) capabilitiesConfigure and maintain agents, skills, teams, dispositions, call flows, and schedulesSupport Workforce Engagement (WFM, QM, Analytics) mo

Overview: This position will be responsible for Tier 2 operational support, including triage, escalations and projects. This role is a part of the voice services program under the Uni ed Communications team within the Customer Experience division for the client. The Client's portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services Duties Include: Supporting day-to-day operations for the Client's clou

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Our College Station, TX location is growing rapidly and loo

Job ID: 2610224 Location: Remote Work, VA, US Date Posted: 2026-03-12 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description We are seeking a highly skilled and motivated mid-level ServiceNow Software Developer with a focus on CMDB and IT Asset Management (ITAM). As part of our talented team, you will play a critical role