Sr Voice Engineer

Hybrid in Arlington, VA, US • Posted 22 hours ago • Updated 22 hours ago
Full Time
On-site
Fitment

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Job Details

Skills

  • cloud
  • UCaas
  • VOIP
  • PSTN
  • Five9
  • IVR
  • SIP
  • SBCs
  • QoS
  • Cisco Call Manager
  • Teams Phone

Summary

Overview:

  • This position will be responsible for Tier 2 operational support, including triage, escalations and projects. This role is a part of the voice services program under the Uni ed Communications team within the Customer Experience division for the client. The Client's portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services

Duties Include:

  • Supporting day-to-day operations for the Client's cloud and on-premise voice services
  • Providing Tier 2 support for issues related to the voice systems and related integrations
  • Serves as point of facilitation for the Client's managed services provider for triage and escalations
  • Coordinating with internal teams (ex. cabling, network, security, endpoint, etc.) for hardware, infrastructure and service issues
  • Generating operations and analytics reports
  • Working with help desk, end users and County's managed services provider
  • Evaluating new products and services
  • Leading small projects and upgrades
  • Providing technical support on larger operational efforts and project implementations
  • Developing operational documentation
  • Conducting end user training

Qualifications

  • Requirement - 7+ years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
  • Requirement - Direct experience with Cisco Call Manager and Teams Phone
  • Preference Direct experience with Five9 or similar CCaaS product
  • Preference - Experience working in federal, state or local government
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115336
  • Position Id: 2026-1116
  • Posted 22 hours ago
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