Applications Manager
Are you a dynamic technology leader ready to drive innovation in a fast-paced environment? Our client is seeking an experienced Applications Manager to lead a high-performing DevOps engineering team responsible for delivering, enhancing, and maintaining cutting-edge call center technology systems. This is an exciting opportunity to take ownership of a large-scale cloud migration initiative while partnering with business leaders and product owners to shape the future of customer experience technology. If you thrive at the intersection of people leadership and technical excellence, this role was made for you.
Job Type: Direct Hire
Location: Hybrid - Coppell, TX (3 days onsite)
Compensation: This job is expected to pay about $141,000-$159,000/year
No Visa Sponsorship Available for this role
What You'll Do:
- Lead and manage a team of approximately 20 DevOps Engineers, overseeing hiring, performance management, goal setting, and day-to-day people operations in an agile development environment.
- Drive the delivery and execution of new system capabilities, including a major migration from legacy on-premise infrastructure to Genesys Cloud (CCaaS).
- Monitor enterprise systems daily for outages or issues, directing service restoration efforts and coordinating with peer infrastructure teams as needed.
- Manage vendor contract negotiations, hardware and software procurement, and collaborate with business SMEs and partners to ensure quality and on-time delivery.
- Partner closely with Product Owners and business leaders to support strategic roadmaps, translate complex technical concepts into business terms, and ensure information flows clearly across all stakeholders.
What Gets You the Job:
- Hands-on experience with Genesys Cloud (CCaaS) and a strong background in call center technology development and operations.
- At least 3 years of experience managing a team of 10 or more in a DevOps or technology operations environment.
- Proven ability to plan, design, and deploy technology projects with cross-functional teams in an agile setting.
- Strong leadership and interpersonal skills with a track record of energizing multi-disciplined teams, managing performance, and developing talent.
- Exceptional verbal and written communication skills, including the ability to convey complex technical concepts clearly to business stakeholders.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Ready to lead a talented team and make a real impact on customer experience technology? Apply today and take the next step toward a career-defining opportunity.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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