Job#: 3019971 Job Description: Location: 85 State Police Rd, London, KY
Company: COT Southern Field Services
Position Type: Full-Time
About the RoleCOT Southern Field Services is seeking a knowledgeable and customer-focused
Desktop Support Technician to join our team in the London, KY area. This role provides both remote and in-person technical support to agency users, making strong communication and customer service skills just as important as technical expertise.
Key Responsibilities- Provide hands-on and remote desktop support to end users
- Install, configure, troubleshoot, and repair hardware and software in a Windows-based environment
- Perform basic network troubleshooting
- Document issues, resolutions, and follow-up actions
- Maintain and track equipment as needed
- Support users professionally and effectively, ensuring a positive service experience
- Lift and carry heavy equipment and work in physically demanding positions when required
- Travel locally as needed to support field operations
Required Qualifications- 1-2 years of desktop support experience (preferred)
- Strong understanding of Windows operating systems and common desktop applications
- Basic knowledge of networking concepts and troubleshooting
- Excellent customer service and communication skills
- Valid driver's license
- Ability to lift and carry heavy objects and work in uncomfortable positions for extended periods
Preferred Skills- Experience supporting government or enterprise environments
- Familiarity with ticketing systems
- Ability to work independently and manage time effectively
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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