PC Tech Manager

Job#: 3029491

Job Description:
PC Tech Manager

Location: Lancaster, Pennsylvania (Onsite)
Employment Type: Contract

Role Overview

The PC Tech Manager will provide hands-on leadership and operational oversight for a team of PC Technicians. This role focuses on resource planning, forecasting, and coordination of technical support work. The manager will be responsible for ensuring proper coverage of outstanding tickets, supporting project execution, and proactively planning staffing needs.

Key Responsibilities

• Oversee day-to-day operations of the PC Technician team, including workload coordination and task prioritization.
• Manage and coordinate PC technicians in support of both ongoing support tickets and upcoming projects.
• Plan and forecast resource needs to ensure adequate coverage for current and future ticket volumes and project demands.
• Assign technicians to projects, scale staffing as project needs change, and ensure efficient deployment of resources.
• Perform inventory management related to PC technician operations and equipment.
• Actively manage resourcing rather than reacting to ad-hoc issues, while still addressing those items when necessary.
• Support ticket management by ensuring outstanding requests are properly staffed and resolved.
• Collaborate with leadership on forecasting future technical support needs and operational planning.

Required Qualifications

Experience: Prior experience in a PC Technician, PC Tech Lead, or technical support leadership role is required. Some level of management or team leadership experience is necessary, with formal management experience being preferred. Candidates must have demonstrated ability to manage people and work assignments, along with experience in workload planning, staffing coordination, or operational planning within IT or technical support environments.

Skills: Candidates must possess strong communication skills and the ability to coordinate with leadership and peers.

Preferred Qualifications

• A candidate with management experience who is open to or interested in a contract-based management role.
• An individual comfortable stepping into an established team structure and taking ownership of planning and resourcing responsibilities.
• A proactive, organized individual focused on long-term operational effectiveness rather than reactive management.

Compensation

The anticipated pay range for this position is $45.00 to $60.00 per hour. The final pay rate will be determined based on the candidate's experience, skills, and qualifications.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.