NO SPONSORSHIP - NO OPT
WORKPLACE SYSTEMS ENGINEER - one year contract to hire
OUR PRICE: $45.00 - $50.00/HOUR
END SALARY: $70k - $145k plus bonus
LOCATION: Oakland, CA will be hybrid - 1-2 days on site
SELLING POINTS: Mix between remote and onsite user support. Some travel to other offices in the US. Contract to hire. Must have strong Microsoft Intune and packaging experience beyond just knowing how to access it. Combination PC desktop engineering end user support desktop support windows operating systems PowerShell scripting
Systems Engineer / Desktop Support Technician for a contract-to-hire position. This hybrid role is ideal for someone with strong Microsoft Intune and endpoint management experience, combined with hands-on desktop support skills. In this multifaceted role, you will be responsible for managing and optimizing desktop environments, delivering hands-on and remote support to users, and ensuring seamless operation of both physical devices and cloud-based services.
Key Responsibilities
Deploy, configure, and manage devices using Microsoft Intune (Windows and mobile platforms)
Provide Tier 1 and Tier 2 desktop support for end users, resolving hardware, software, and connectivity issues both remotely and onsite
Respond to customer inquiries with a positive, solutions-oriented approach
Document troubleshooting steps, solutions, and device configurations in our ticketing system
Perform monthly patching, updates, and vulnerability remediation to ensure systems remain secure and compliant.
Automate routine tasks and system administration using PowerShell and other scripting tools.
Monitor system performance, troubleshoot issues, and proactively identify opportunities for improvement.
Collaborate closely with onsite analysts and external vendor support teams to resolve complex technical issues related to specialized software products
Qualifications
2+ years of experience with Microsoft Intune or similar device management platforms
2+ years of hands-on desktop support experience in a customer-facing environment
Solid understanding of Windows operating system, hardware troubleshooting, and common business applications
Strong communication and interpersonal skills
Ability and motivation to quickly learn new vendor-specific software and provide intermediary support
Experience with mobile device management is a plus
Familiarity with scripting or automation (PowerShell, etc.) is a plus
Startup experience or demonstrated adaptability in fast-changing environments preferred
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