IT Support Analyst - 2nd Shift

Job Summary:
The IT Support Analyst provides frontline technical support for Windows-based environments, serving as a key resource for troubleshooting, user support, and identity management. This role supports day-to-day IT operations by resolving end-user issues, managing accounts in Active Directory and Azure, and documenting work through a ticketing system.
Key Responsibilities:

• Provide technical support for Windows 10 systems, including troubleshooting OS, hardware, and application issues
• Serve as first-level support for end users by diagnosing and resolving helpdesk incidents and service requests
• Reset passwords and manage user access in Active Directory and Azure AD
• Troubleshoot common issues related to login, email, applications, printers, and network access
• Document incidents, resolutions, and escalations using an IT ticketing system
• Escalate complex or unresolved issues to Tier 2 support with detailed documentation
• Follow IT processes, SLAs, and security best practices
• Deliver clear, professional communication to users with varying technical skill levels

Required Qualifications:

• 1-3+ years of experience supporting Windows 10 environments
• 1-3+ years of hands-on helpdesk or IT support experience
• Experience resetting passwords and providing user account support
• 1-3+ years working with Active Directory and Azure AD
• Experience using an IT ticketing system in a support environment
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills

Preferred Qualifications:

• Experience supporting enterprise users in a corporate IT environment
• Familiarity with Microsoft 365 applications
• Basic understanding of networking concepts
• IT certifications such as CompTIA A+ or Microsoft Fundamentals

Job Type & Location
This is a Contract position based out of Paulsboro, NJ.
Pay and Benefits
The pay range for this position is $19.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Paulsboro,NJ.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.