Apply Now

Helpdesk Technician

Melville, NY, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Job Details

Skills

Analytical Skill
Collaboration
Communication
CompTIA
Computer Hardware
Conflict Resolution
Customer Service

Summary

We are looking for a Helpdesk Technician for our client in Melville, NY

Job Title: Helpdesk Technician

Job Location: Melville, NY

Job Type: Contract

Job Overview:

Pay Range: $17hr - $22hr

Requirement/Must Have:

Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.
Proficiency in troubleshooting Windows and iOS operating systems.
Experience supporting enterprise software applications.
Strong verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Strong problem-solving and analytical skills.
Strong customer service orientation with a focus on user satisfaction.

Experience:

Minimum of 2 years of experience in IT support.
Experience in a utility or field service environment is preferred.

Responsibilities:

Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.
Diagnose and resolve technical issues, escalating issues to other support teams when necessary.
Maintain accurate records of support requests and resolutions in the IT service management system.
Assist in training field workers on new technologies and IT systems to enhance operational efficiency.
Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.

Should Have:

Relevant IT certifications such as CompTIA A+, Microsoft Certified Professional, or Apple Certified Support Professional are a plus.
Bachelor s degree preferred.

Skills:

IT help desk support.
Hardware and software troubleshooting.
Network connectivity support.
Windows OS support.
iOS device support.
Enterprise application support.
Documentation and ticket management.
End-user training.
Cross-functional collaboration.
Customer service.

Qualification and Education:

Associate s degree in Information Technology or related field.
Bachelor s degree preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: NY_HSTI_0407
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Helpdesk Technician

Brooklyn, New York

•

Yesterday

We are looking for a Helpdesk Technician for our client in Brooklyn, NYJob Title: Helpdesk Technician Job Location: Brooklyn, NY Job Type: Contract Job Overview: Pay Range: $17hr - $22hr Requirement/Must Have: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.Proficiency in troubleshooting Windows and iOS operating systems.Experience supporting enterprise software applications.Strong verbal and written communication skills.Ability to explain te

Easy Apply

Third Party, Contract

Depends on Experience

Technical Support Specialist - Help Desk

Woodbury, New York

•

Today

The Technical Support Specialist - Help Desk provides first and second-tier technical support to end users across the organization. This role is responsible for identifying, researching, troubleshooting, and resolving hardware, software, and network-related issues while delivering exceptional customer service. The Specialist supports enterprise systems, maintains system integrity, and collaborates with IT team members to ensure reliable and secure technology operations. Essential Duties and Resp

Easy Apply

Full-time

$40000 - $70000

Help Desk/Desktop Support Analyst

New York, New York

•

Today

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: Deliver Level 1 and Level 2 IT support to predominantly remote us

Easy Apply

Contract

USD 33.25 - 38.50 per hour

Help Desk Analyst

New York, New York

•

Today

Description We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: Respond promptly to service desk tickets, ensuring timely resolution of technical issues. Provide support for Windows systems, incl

Easy Apply

Contract

USD 33.25 - 38.50 per hour

Search all similar jobs