IT Service Delivery Consultant Senior (MOC Technician)

Job#: 3015493

Job Description:

For immediate response, please send to : Update WORD resume, desired hourly rate, and the best time to speak!

Job Title: IT Service Delivery - MOC Technician

Pay: $45.00 - 52.00 / hourly rate

Location: Anacostia - DC (Training/Clearance Read-On) and Ft. Meade, MD (Post Training)

Duration: Long Term Contract (W2 Hourly) - Goes until July 2029

SHIFT AND LOCATIONS

• Training Schedule - Anacostia, MD
  • Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 5:00 PM
• Clearance Read-On Schedule - Ft Meade, MD (Swing Space)
  • Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 5:00 PM
  • **Helping with Field Service Techs and training**
• Once Cleared - Ft. Meade, MD (Cleared Space)
  • Shift: 12 Hour Shift - 3 days on, 4 days off. Times: TBD, prefers someone that is flexible to night

MUST HAVES:

• Ability to obtain and maintain a TS/SCI CI Poly | 5+ years of experience | Security+ CE (please send copy)
• Strong onsite IT Support (HW/SW and networking issues)
• Preferably experience within a Maritime Operations Center (MOC)or similar

Day-to-day Responsibilities:

• Reimage, ticketing system, troubleshoot, and general IT support within the Maritime Operations Center.
• Assist the field services technicians on-site.
• Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.
• This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
• Primary areas of responsibility will be within the areas of incident, problem, change, and availability management.
• This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.
• Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.