Business Analyst - Specialist

Job#: 3027104

Job Description:

Our client in Milwaukee is seeking a Business Analyst. This is a 10-month contract role, onsite (hybrid) based in Milwaukee, Wisconsin.

If you are interested, please send your resume to Ryan at .

Job Description:

Support day-to-day execution of the People Content Optimization for AI program by translating strategy into actionable discovery, analysis, and delivery. The Associate Director operates as a hands-on practitioner in information architecture, taxonomy, and content modeling, responsible for assessing current-state People content and organizing it into clear, governed, and AI-ready knowledge structures.

This role focuses on shaping how People content is structured, labeled, related, and surfaced across platforms, ensuring that information hierarchy, metadata, and semantic relationships support findability, comprehension, reuse, and AI-powered retrieval.

Key Jobs To Be Done (Expanded, Industry-Aligned)

• Plan and execute discovery activities to understand content structure, information hierarchy, metadata models, and semantic relationships across People platforms.
• Conduct information architecture assessments, including audits of navigation models, content grouping, labeling, and cross-platform consistency.
• Inventory and evaluate taxonomies, controlled vocabularies, and tagging schemes, identifying gaps, redundancies, and misalignment with user intent.
• Analyze content relationships and dependencies (e.g., policies ? procedures ? FAQs ? tasks) to inform future-state ontology and knowledge graph readiness.
• Identify high-demand content, duplication, staleness, and usability issues using search logs, support tickets, and behavioral data.
• Document privacy, security, and regulatory constraints that influence content structuring, access, and AI usage.
• Translate findings into clear IA artifacts (content maps, taxonomy models, hierarchy diagrams, gap analyses) that inform Define-phase decisions and roadmap development.

Core Responsibilities

• Support discovery workshops, interviews, and research focused on information architecture, taxonomy alignment, and content modeling.
• Produce core artifacts including:
• Content inventories and audits
• Taxonomy and metadata gap analyses
• Information hierarchy and navigation models
• Discovery and synthesis reports
• Partner with Content Strategy, Digital Experience, Data, EE&T, and Enablement Architecture teams to align content structure with platform capabilities.
• Help operationalize content standards for naming, classification, tagging, and reuse.
• Support adoption of shared terminology, controlled vocabularies, and governance models across AI PMO initiatives.
• Track milestones, risks, and dependencies in partnership with the Project Manager.
• Escalate insights, tradeoffs, and recommendations to the Director to support architectural and prioritization decisions.

Success Measures

• Completion of high-quality discovery and IA artifacts aligned to PMO standards.
• Clear visibility into current-state content structure, hierarchy, and semantic gaps.
• Improved alignment between user intent, information hierarchy, and content organization.
• Strong partner alignment on terminology, taxonomy, and future-state content models.
• Actionable inputs that accelerate Define-phase planning and AI-readiness decisions.

Qualifications

• 7-9 years of experience in information architecture, content strategy, knowledge management, digital experience, or HR technology roles.
• Demonstrated experience designing or evaluating:
• Information hierarchies and navigation models
• Taxonomies, controlled vocabularies, and metadata frameworks
• Content classification and governance at scale
• Working knowledge of ontology concepts, semantic relationships, and how structured content supports AI retrieval, search, and assistants.
• Familiarity with enterprise content ecosystems (e.g., Workday Help, ServiceNow HRSD, portals/intranets).
• Ability to translate research and analysis into clear structural models and standards, not just documentation.
• Strong facilitation, synthesis, and stakeholder communication skills.

Technical Skills: 1. Information Architecture & Hierarchy Design

2. Taxonomy & Controlled Vocabulary Design

3. Ontology & Semantic Relationship Modeling

4. Metadata Strategy & Content Modeling

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.