Job Title: Salesforce Business Analyst (Agentforce & AI Strategy) Location: US Remote Duration: 6+ Months
Xoriant reasonably expects the pay rate for this position to be within the following range: $60/hr-$70/hr/.
Clearance: Active IRS Minimum Background Investigation (MBI) Required Certifications: Salesforce AI Associate and/or Agentforce Specialist
Key Responsibilities
Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and
prioritize business processes suitable for automation via Agentforce.
Requirement Engineering: Document detailed user stories, acceptance criteria, and
"Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying
where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
AI Governance & Testing: Define testing strategies for AI grounding and accuracy;
participate in User Acceptance Testing (UAT) to ensure agents do not produce
hallucinations and adhere to security constraints.
Change Management: Develop training materials and documentation to help IRS
personnel transition to working alongside autonomous digital assistants.
Required Qualifications
Clearance: Must hold an active IRS MBI or Public Trust clearance.
Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on
AI-driven solutions or automated workflows.
Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within
the Agentforce framework.
Certifications:
Required: Salesforce Certified Business Analyst.
Required: Salesforce Certified Agentforce Specialist.
Strong understanding of Salesforce Data Cloud (how data feeds the Agent).
Expertise in Salesforce Flow (the "Actions" the Agent will execute).
Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.
Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM
reasoning) to non-technical federal leadership
Regards,
Akangsha
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