Job#: 3023910 Job Description: Job Overview: Microsoft Teams Voice EngineerThe position is critical to day-to-day voice operations and will play a key role in bridging business needs, technical execution, and cross-platform dependencies (networking, security, automation, and call routing). If interested please send your resume directly it .
Key Responsibilities- Act as the primary engineer for Microsoft Teams Phone, supporting enterprise voice services for non-call-center users.
- Configure and manage Teams calling policies, dial plans, number assignments, and voice-related settings.
- Support physical Teams phones, including onboarding to the network, firewall considerations, patching, upgrades, and lifecycle maintenance.
- Build, maintain, and troubleshoot automation and scripting, primarily using PowerShell, with some exposure to Python, especially for workflows tied to ServiceNow and number provisioning.
- Collaborate closely with voice infrastructure, networking, security, and collaboration teams to ensure solutions align with Vanguard's highly segmented and compliance-driven environment.
- Serve as a technical translator-taking business or operational requests and mapping them to Teams configurations, policies, and supported solutions.
- Participate in operational support, outage response, and resiliency planning for Teams voice services.
Technical ProfileThe ideal candidate will bring:
- Strong, hands-on experience with Microsoft Teams Phone System.
- A solid Microsoft infrastructure background (Windows Server, M365 concepts), even if not directly owning adjacent platforms like Intune or compliance.
- Advanced PowerShell scripting skills; Python experience is a plus but not mandatory.
- Comfort working in segmented enterprise networks with strict access controls and security requirements.
- The ability to troubleshoot across systems and understand how upstream and downstream dependencies impact Teams voice.
Role Scope & Mindset- This is a hands-on engineering role, not an architecture or strategy position.
- The engineer will function as an influencer and problem solver, working within an existing architecture rather than defining it.
- A growth mindset is critical, as future changes may include new phone hardware, resiliency platforms, or evolving integrations.
- Collaboration, ethics, accountability, and team orientation are core expectations aligned with Vanguard culture.
Location: Wayne, PA
Industry: Financial Investment
Duration: 6mo CTH
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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