OverviewWe are seeking a motivated Tier 1 Desktop Support Technician to provide frontline technical assistance to end users. This role is ideal for someone with strong customer service skills and foundational IT knowledge, responsible for resolving basic technical issues and ensuring a smooth user experience.
Key Responsibilities- Provide first-level technical support for hardware, software, and basic network issues
- Troubleshoot Windows operating systems, including login issues, application errors, and connectivity problems
- Install, configure, and deploy desktops, laptops, and peripherals
- Manage user accounts, password resets, and access requests
- Log, track, and update incidents using an IT ticketing system
- Deliver support via phone, email, remote tools, and in-person interactions
- Escalate unresolved or complex issues to Tier 2 support teams
- Maintain documentation of troubleshooting steps and resolutions
- Support end users with Office 365 applications and standard business tools
Qualifications- 0-2 years of IT support or help desk/desktop support experience
- Basic knowledge of Windows operating systems and common business applications
- Familiarity with hardware setup and troubleshooting
- Exposure to Active Directory or similar user management tools is a plus
- Experience with ticketing systems (ServiceNow or similar) preferred
Skills & Competencies- Strong customer service and communication skills
- Ability to explain technical concepts to non-technical users
- Problem-solving mindset with attention to detail
- Ability to prioritize tasks in a fast-paced environment
- Reliable, adaptable, and eager to learn
Preferred- Associate's degree in IT or related field, or equivalent hands-on experience
- Entry-level certifications such as CompTIA A+ or Microsoft fundamentals
Job Type & LocationThis is a Contract position based out of Kannapolis, NC.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Kannapolis,NC.
Application DeadlineThis position is anticipated to close on May 16, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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