Job#: 3035302 Job Description:Client: BP - British Petroleum
Location: Onsite fulltime - 201 Helios Way Houston, Texas 77079
Contract: 12+ months
Systems Analyst (Application Support / BAU / Level III)Focus: Application Support / BAU / TroubleshootingOverview
- We are seeking a Systems Analyst to support business-as-usual (BAU) operations, acting as a critical bridge between application support and BAU delivery teams.
- This role is ideal for someone who can analyze issues independently, read and interpret code, and collaborate closely with developers to resolve complex production issues.
- This is not a heavily business-facing role, but requires occasional interaction with stakeholders. The primary focus is on support, troubleshooting, and keeping systems running ("keeping the lights on").
- This role is focused on support and technical analysis-not pure development or pure business analysis
- Ideal candidate is a "technical systems analyst" or "support-focused BA" who can read code
- Must be comfortable diving deep into backend issues and databases
- Will primarily interface with development and support teams, not business stakeholders
- Critical to have strong communication skills due to cross-team collaboration
Key Responsibilities
- Provide Level III application support across custom enterprise applications
- Perform deep-dive troubleshooting and root cause analysis on production issues
- Analyze issues escalated from support teams and package findings for development teams
- Act as a bridge between application support and BAU delivery/development teams
- Conduct independent analysis before engaging developers ("analyze before hand-off")
- Read and interpret code to diagnose issues (no hands-on development required)
- Partner with developers to walk through code and resolve defects collaboratively
- Work against a backlog of incidents, defects, and enhancement requests
- Support application enhancements and continuous improvement efforts
- Perform backend / database troubleshooting with a strong SQL focus
- Identify manual processes and recommend automation opportunities
- Support incident management and ITSM processes (ServiceNow or equivalent tools)
- Assist with strategic/architectural thinking to reduce recurring issues and improve system stability
Required Qualifications
- Strong experience in application support and BAU environments
- Proven ability to read and understand code for troubleshooting purposes
- Strong SQL skills (querying, analysis, backend troubleshooting)
- Experience with ITSM tools (ServiceNow or similar)
- Strong analytical and problem-solving capabilities with the ability to work independently
- Experience handling support escalations and working across support + development teams
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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