Role: Support Services Project Manager/Specialist (LOS Audits)
Project Name: Medicaid Enterprise System Modular Transformation
Location: Remote
Interview type: Google Meet Video
Project Duration: 3 Years
Visa requirement:(Citizen, H-1B, OPT-EAD, -EAD)
Minimum US Experience: 3 Years
Duties/Responsibilities
• Provided technical and administrative support to ensure AT&T Legacy Services Conversion Project (C2C) milestones were met statewide.
• Conducted comprehensive network, voice service, and billing audits to ensure accuracy.
• Developed and delivered training to new and existing NCS staff on communications, billing audit procedures, and compliance standards.
• Led and trained NCS staff on complex VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.
Duties/Responsibilities
• Led the project lifecycle for the AT&T Legacy Services Conversion Project (Copper-to-Cloud (C2C)
· initiative), migrating approximately 13,000 statewide copper wire services to VoIP or LTE solutions.
• Provided oversight and resolution for AT&T ordering and provisioning issues.
• Supported the management and monitoring of existing and new NCS network and voice ITB, RFP, RFR, and RFI contracts.
• Ensured state government and operational compliance for network and voice contracts
Education
• Bachelor’s degree in Computer Science, Computer Engineering, Data Science, Management Information Systems, Information Technology, or related field
Required Experience
• Minimum of 15 years’ experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex and other AT&T service offerings, including infrastructure, features, and billing processes.
• Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations
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