Role: Network Technician – Consultant
Location: Columbia, SC
This is W2 contract
This position requires the candidate to be engaged exclusively on Maxpath Technologies’ W2 payroll. Engagements via 1099 or third-party/sub-vendor or Corp-to-Corp arrangements are not accepted.
Need candidates from the South Carolina only
Interview Process: 1 round, Virtual/Online - could potentially be a second round
Duration of the Contract: 6 months
Possibility for Extension: Yes
Work Location: Fully Onsite
Candidate Location: Candidate MUST be a SC resident. No relocation allowed.
DAILY DUTIES / RESPONSIBILITIES:
• WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY.
• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
• MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.
• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION- BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.
• PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.
• CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.
• ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
• UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS
PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.
• Additional Required Deliverables Include:
• Documentation
• Technical
• User Documentation
• Knowledge Transfer
• Technical Training
• User Training
• Official Knowledge Transfer Sessions
• Screen sharing
• Recorded
• Weekly Status Reports to Hiring Manager
• Accomplished
• Planned
ADDITIONAL DUTIES/SKILLS:
• DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM IPHONE ISSUES.
• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES.
• MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.
• IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE
• WINDOWS 10 OR 11 ENTERPRISE
• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS
• GOOD INTERPERSONAL SKILLS
• PROACTIVE AND SELF-MOTIVATED
• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
• WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• 5+ YEARS OF EXPERIENCE IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
• SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.
• 3+ YEARS OF EXPERIENCE IN SYSTEM ADMINISTRATION
• 3+ YEARS OF EXPERIENCE WITH THEFOLLOWING: GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION, SCCM (SYSTEM CENTER CONFIGURATION MANAGER), AND MDM (MOBILE DEVICE MANAGEMENT).
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
• MOBILE DEVICE MANAGEMENT –AIRWATCH, MS INTUNE
• LANSWEEPER
REQUIRED EDUCATION:
Bachelor''s Degree or MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or equivalent work experience.
PREFERRED CERTIFICATIONS:
A+
Network+
Security+
MCSA: Windows 10
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