Desktop/SCCM Support - Onsite

***Web Cam Interview*** no c2c * *** W2 only;***Onsite***

Job Description

Daily Duties / Responsibilities

• Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
• Updates tickets in the ticketing system on all IT-related issues and assists helpdesk personnel with lower tier support when requested.
• Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
• Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
• Processes inventory and maintenance requests for computer systems and printers on the network.
• Conducts and aids in inventory of computer equipment across all agency regions of SC.
• Assists in preparing new systems and devices for employees.
• Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM.

Additional Required Deliverables

• Documentation
• Technical
• User Documentation
• Knowledge Transfer
• Technical Training
• User Training
• Official Knowledge Transfer Sessions
• Screen sharing
• Recorded
• Weekly Status Reports to Hiring Manager
• Accomplished
• Planned

Additional Duties/Skills

• Demonstrative abilities to troubleshoot desktop, printer, network and MDM iPhone issues.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
• Must be able to update user and system information in Active Directory and SCCM.
• IT network, virtual environments, database, and storage.
• Windows 10 or 11 Enterprise.
• Strong personal, ethical, and moral standards.
• Good interpersonal skills.
• Proactive and self-motivated.
• Self-starter with the ability to prioritize workload and manage time.
• Willingness to learn new things and take ownership.

Required Skills (Rank in Order of Importance)

• 5+ years of experience in enterprise desktop support and customer service.
• Skilled in desktop administration for Windows 7 and Windows 10.
• 3+ years of experience in system administration.
• 3+ years of experience with the following: GPO (Windows Group Policy Object) administration, SCCM (System Center Configuration Manager), and MDM (Mobile Device Management).

Preferred Skills (Rank in Order of Importance)

• Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
• Mobile Device Management – AirWatch, MS Intune.
• Lansweeper.

Required Education:

Bachelor''s Degree or Master''s Degree in Computer Science, or Information Systems/Technology Management or equivalent work experience.