Deskside Support

Warrendale, PA, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Problem Solving
  • Technical Support

Summary

Deskside Support

Introduction:

A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They are responsible for troubleshooting, installing, configuring, and maintaining hardware and software, diagnosing and repairing system failures, providing network support, implementing virus detection procedures, and offering end-user support.

Responsibilities:

  • Troubleshoot and resolve service requests for desktop applications, network connectivity, and hardware and peripheral devices
  • Install, configure, and maintain hardware and software
  • Diagnose and repair end-user system failures, printer failures, and other peripheral device failures
  • Provide network support by troubleshooting network devices to ensure connectivity
  • Implement virus detection and eradication procedures
  • Offer end-user assistance in person, by telephone, or via email
  • Act as a model of customer service excellence for organizational staff members

Requirements:

Required Skills:

  • Analytical Skills
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Problem Solving
  • Technical Support

Preferred Skills:

  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems
  • Strong verbal and written communication skills
  • Patient, friendly demeanor with a great aptitude for listening
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9057074
  • Posted 1 day ago
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