Deskside Support

Pittsburgh, PA, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Troubleshooting
  • Installation
  • Diagnosis
  • Network Support:

Summary

Role: Deskside Support

Location: Pittsburgh, PA

Onsite

 

Deskside Support:

·       A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:

  • Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
  • Installation: Installing, configuring, and maintaining hardware and software
  • Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
  • Network Support: Troubleshooting network devices to ensure connectivity.
  • Virus detection: Implementing virus detection and eradication procedures.
  • End-user support: Providing end-user assistance in person, by telephone, or via email.
  • Customer service: Acting as a model of customer service excellence for organizational staff members.

·       Some skills that are helpful for a deskside technician include:

o   Excellent problem-solving and analytical skills

o   Comprehensive knowledge of computer systems

o   Strong verbal and written communication skills

o   Patient, friendly demeanor with a great aptitude for listening.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9057108
  • Posted 5 hours ago
Contact the job poster
MP

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech
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