Customer Operations Manager

New York, NY, US • Posted 15 hours ago • Updated 3 hours ago

Full Time

On-site

ConsultNet, LLC

Fitment

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Job Details

Skills

Workflow
Process Improvement
Customer Service
SaaS
Project Management
Team Leadership
Attention To Detail
Communication
Management
Managed Services
Collaboration
Partnership
Value Engineering
Effective Communication
Law

Summary

Customer Operations Manager
NYC

Role Overview
We're looking for a detail-oriented operations leader to manage the rollout of our platform for new and existing clients. You'll own project plans, platform configuration, and cross-team coordination to ensure smooth, scalable launches.

Key Responsibilities:

Lead full launch process from kickoff to go-live
Manage project plans, track tasks, and coordinate teams
Configure platform workflows and integrations
Maintain operational tools, templates, and data accuracy
Identify process improvements to scale operations efficiently

Qualifications:

3+ years in Customer Operations, Implementation, or Project Management (SaaS preferred)
Strong project management and cross-team coordination skills
High attention to detail and clear communication
Systems-minded, process-oriented, and data-savvy

Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxcnetut
Position Id: 26-00237
Posted 15 hours ago

Company Info

About ConsultNet, LLC

ConsultNet is a technology and engineering staffing company that pairs skilled technical and business professionals from around the world with successful companies to tackle all kinds of technology-based business challenges. Using an approach that focuses on building deep, strategic relationships with both its business clients and a large network of technology professionals, ConsultNet serves customers in a wide range of industries, including aerospace, communications, education, finance, government, healthcare, technology, and many others.

ConsultNet recruiters and employees are motivated, flexible, and completely focused on providing outstanding personalized service. This elite team understands the needs of every client and has the business acumen and experience to deliver high-end technology and engineering solutions that perfectly meet customer needs.

The Company attracts top technology talent in a fiercely competitive environment by developing strong relationships with a diverse network of top consultants, providing them with outstanding opportunities, investing in their personal and professional growth, and offering them the flexibility and freedom to pursue a challenging, rewarding career path.

With a rapidly growing national presence and a reputation for providing exceptional service, ConsultNet has been contributing to the growth and success of its clients' businesses since 1996. No matter how big ConsultNet becomes, the organization's people, relationships, and outstanding service will always be the key ingredients it uses to help customers find the technology talent they need.

Why ConsultNet?
At ConsultNet, we're ready to help you get in on the ground floor of an innovative, cutting-edge startup company, team you up with a Fortune 500 powerhouse, or anything in between. Regardless of what types of opportunities interest you, we can always open new doors, create exciting new opportunities, and help you show off your talents and put your skills to the test.

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