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Job Title: IT Business Analyst III (CRQ Expert)
Location: Charlotte, NC | Kennesaw, GA | Richmond, VA
Duration: Contract - 11 months
Pay Range: $53.55/hr (W2)
Job ID: 373291
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an experienced IT Business Analyst III (CRQ Expert) to join our team supporting the ENACT Modernization program. The ideal candidate will have strong experience in banking technology initiatives, Agile delivery, enterprise change management, and JIRA/Confluence and a proven ability to translate complex business needs into actionable epics, user stories, and acceptance criteria that drive delivery.
Responsibilities:
- Serve as primary interface between business partners, stakeholders, solution architects, and cross-functional technology teams.
- Analyze current processes, systems, and business models and assess integration with technology solutions.
- Elicit, document, and refine requirements into JIRA Epics, Stories, Spikes, and Tasks with clear acceptance criteria.
- Collaborate with Product Owner(s) to evaluate features, write effective user stories, and document business rules.
- Work closely with developers to review technical designs, identify enablers and dependencies, and support estimation and refinement.
- Support testing teams by clarifying requirements and validating that test plans and scripts satisfy acceptance criteria.
- Differentiate defects from new requirements and ensure accurate tracking and resolution.
- Create process flows, graphics, and workflows to complement technical documentation using Office and Visio.
- Comply with Enterprise Change Management and Release Management processes, serving as a CRQ subject matter expert.
Required Skills & Qualifications:
- 9+ years as a Business Analyst on technology projects, with SDLC knowledge and delivery experience.
- Bank of America experience in the EET domain.
- 7+ years practical Agile experience, including backlog refinement and iteration planning.
- Demonstrated ability to convert business needs into Epics and Stories with clear acceptance criteria in JIRA.
- Experience partnering with Product Owners or serving as a Product Owner to define business outcomes.
- Proficiency with JIRA and Confluence; exposure to Jira Align is a plus.
- Strong communication skills with facilitation and presentation capability.
- Problem solving, conflict resolution, and stakeholder management skills with ability to identify gaps and opportunities.
- Intermediate or higher proficiency with Microsoft Office and Visio for documentation and diagrams.
- Change Management exposure and willingness to comply with enterprise processes.
Preferred Skills:
- Prior Bank of America experience.
- SQL and related data analysis tools experience.
- Familiarity with Horizon toolset.
- Change Management familiarity and CRQ experience.
Work Setup:
- Onsite required at one of the listed locations.
- Hours per day: 8. Labor type: Technical.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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