Microsoft 365 Engineer/Systems Analyst II - Locals to Austin, TX
Job Details:
The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc., focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.
Required Experience
Experience administering M365 environments in a large organization.
Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
Experience implementing governance and compliance policies in a public sector or regulated environment.
• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
Ability to create technical documentation and deliver user training.
Strong collaboration skills and experience working with cross-functional IT teams.
• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.
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