Candidates must reside in the Austin, TX area
The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.
User Support
o Issue resolution and support for all M365 services.
o Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
o Escalation point, for complex technical issues unresolved by Service Desk
• Analysis & Reporting
o Analyze usage, performance, and audit reports to identify trends and potential problems.
o Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
o Familiarity with Active Directory; Entra ID; PowerShell; etc.
• M365 Tenant Administration
o Manage and maintain M365 security policies and compliance requirements.
o Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
o Participate in planning and implementation of IT projects related to M365 services.
• Collaboration
o Work with business units to gather requirements and implement solutions that improve productivity.
o Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
• Process Improvement
o Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained
Minimum Yrs of Experience, Skills, and Qualifications Years Skills/Experience
7- Experience administering M365 environments in a large organization.
7- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
7- Experience implementing governance and compliance policies in a public sector or regulated environment.
• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
Ability to create technical documentation and deliver user training.
Strong collaboration skills and experience working with cross-functional IT teams.
Preferred Skills and Qualifications
• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.
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