Application Production Support Engineer

Job#: 3035008

Job Description:
Application Production Support Engineer

Location: Plano, Texas (Onsite)

Employment Type: Contract

Duration: 12 Months

Role Overview

This position is for an Application Production Support Engineer responsible for the day-to-day operations of a technology platform. The role involves identifying potential production issues, creating and managing incident tickets, and communicating with development and business operations teams. The engineer will lead maintenance for all production services, including incident management, release deployment, and application monitoring to ensure service level agreements are met.

Key Responsibilities

• Manage and maintain the technology platform, including Java, MS SQL Server, Oracle, and Unix systems.
• Provide front-line technical support to end-users, responding to issues related to incident and problem management.
• Troubleshoot, analyze, and resolve technical issues using advanced query and programming skills.
• Conduct root cause analysis and identify mitigation strategies to prevent future occurrences.
• Collaborate with technology infrastructure, development, and testing teams to support releases and system upgrades.
• Assess issue severity, coordinate with support teams, and escalate as needed to ensure timely restoration of services.
• Participate in an on-call rotation for off-hours and weekend support.
• Identify system vulnerabilities and opportunities for improvement, maintaining metrics to drive analysis.

Required Qualifications

Experience: 5+ years of relevant IT experience in roles such as Production Support, ITIL, or Release Support.

Technical Skills:

• Proven knowledge in Java/J2EE (Core Java, JDBC, EJB, Java Web Services) and server-side technologies (SOAP/RESTful services, XML/XSLT, Micro Services, MuleSoft).
• Experience with middleware components like IBM WebSphere MQ, JBoss, or MuleSoft.
• Strong operating system knowledge in Unix and Windows, including scripting skills.
• Experience with Oracle, DB2, and PL/SQL query performance tuning.
• Hands-on experience with monitoring or scheduling tools such as Dynatrace or App Dynamics.
• Knowledge of event-driven and schedule-driven batch processes.

Preferred Qualifications

• Experience with Splunk and Kafka.
• Proficiency in Python scripting.

Compensation & Benefits

The anticipated pay range for this position is $70.00 to $73.68 per hour. This position is eligible for benefits.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.