Sr. Business Analyst

This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relcoate. 

Education: A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable

Certifications:  Business analysis or support certifications like Entry Certificate in Business Analysis [ECBA], Certification of Capability in Business Analysis [CCBA], Information Technology Infrastructure Library [ITIL] Foundation).

Required Experience: 12+ years of experience in: 

1.      Business Analysis: Experience in eliciting, analyzing, and documenting business processes and functional requirements;

2.      Process Analysis: Ability to map current-state operational workflows and evaluate application readiness for new system phases;

3.      Technical Troubleshooting: Strong diagnostic skills to execute Tier 1 and Tier 2 support, isolating system defects from user errors;

4.      Gap Analysis: Competency in gathering field data to identify operational gaps and technical friction points in live systems;

5.      Stakeholder Management: Skill in acting as a central bridge between large user bases, technical teams, and external vendors;

6.      Requirements Translation: Ability to translate user friction and field observations into actionable technical requirements for developers;

7.      Vendor Collaboration: Experience working with external vendors to triage software defects and align on fix prioritization;

8.      Project Execution: Capability to work effectively across multiple concurrent projects and manage changing priorities; and

Communication: Strong verbal and written communication skills to convey complex technical issues in simple language

Preferred Experience:

1.    Modernization Programs: Prior experience working within large-scale enterprise system modernization initiatives;

2.    Phased Rollouts: Familiarity with supporting continuous software deployment lifecycles and phased implementation strategies;

3.    Public Sector/Corrections: Knowledge of public sector operations or offender management/correctional systems software;

4.    Change Management: Familiarity with change management principles to proactively drive system adoption with field users;

5.    Agile Methodologies: Working knowledge of Agile, Scrum, or Kanban frameworks for software development lifecycle tracking;

6.    ALM/Ticketing Tools: Hands-on experience using application lifecycle management or incident tracking systems (e.g., Jira, ServiceNow, Azure DevOps);

7.    Leadership and Mentorship: Demonstrated ability to occasionally lead project sub-teams and mentor or coach junior staff members;