Role: Solution Architect - Dynamics 365 Commerce & Retail Systems
Location: Remote – USA / Canada
Duration: Contract
Start Date: Immediate / Short Notice
Work Arrangement: Remote with occasional onsite client workshops in the USA (a few days per quarter)
Job Summary
The Solution Architect will be responsible for defining and driving the overall enterprise architecture strategy and technology roadmap for the Food & Beverage (F&B) business landscape. This role requires close collaboration with business and technology stakeholders to ensure architectural decisions align with operational objectives, business priorities, and long-term digital transformation goals.
The architect will provide leadership and guidance across the application ecosystem, working closely with Dynamics 365 support, development, and business teams to ensure scalable, secure, and efficient solutions. The role involves supporting and optimizing Dynamics 365 Commerce and Point-of-Sale (POS) environments while driving modernization initiatives and operational excellence.
A key requirement for this role is strong architecture and hands-on solution experience designing and developing payment connectors and payment gateway integrations between Dynamics 365 Finance & Operations (F&O), Dynamics 365 Commerce/Retail, POS, and CyberSource.
Key Responsibilities
- Define and maintain the enterprise architecture vision, strategy, and technology roadmap for the F&B business domain.
- Collaborate with business leaders, product owners, and technical teams to translate business requirements into scalable solution architectures.
- Provide architectural leadership for Dynamics 365 Commerce, POS, and related retail technology platforms.
- Design and provide architectural leadership for payment solutions, including development of payment connectors and gateway integrations across Dynamics 365 F&O, Commerce/Retail, POS, and CyberSource.
- Define end-to-end payment integration architecture, covering payment authorization, capture, settlement, refunds, voids, and related transaction flows across retail channels.
- Partner with application support and development teams to resolve complex technical challenges and improve system performance and reliability.
- Design and govern integrations between ERP, retail, inventory management, payment, supply chain, and other enterprise systems.
- Establish architecture standards, best practices, and governance processes across business applications.
- Evaluate emerging technologies and recommend modernization opportunities to improve operational efficiency and customer experience.
- Ensure solution designs align with enterprise security, compliance, scalability, and performance requirements.
- Support production operations, incident management, root cause analysis, and continuous improvement initiatives.
- Lead architecture reviews and provide technical guidance throughout the solution lifecycle.
Required Qualifications
- Extensive experience in enterprise solution architecture, preferably within retail, hospitality, food & beverage, or commerce-focused environments.
- Strong expertise in Microsoft Dynamics 365 Commerce, Retail, and Point-of-Sale (POS) solutions.
- Strong experience designing and developing payment connectors or payment gateway integrations between Dynamics 365 F&O, Dynamics 365 Commerce/Retail, POS, and CyberSource.
- Strong understanding of end-to-end retail payment processing, including authorization, capture, settlement, refunds, voids, and payment transaction lifecycle management.
- Deep understanding of ERP processes, inventory management, retail operations, order management, and supply chain workflows.
- Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and cloud-based integration platforms.
- Strong knowledge of enterprise application architecture, system modernization, and cloud technologies.
- Proven ability to collaborate with both business and technical stakeholders and influence strategic technology decisions.
- Experience supporting large-scale production environments and leading application transformation initiatives.
Preferred Qualifications
- Experience with Microsoft Azure and related cloud services.
- Knowledge of retail merchandising, warehouse management, inventory replenishment, and omnichannel commerce.
- Familiarity with architecture frameworks and governance methodologies.
- Strong communication, leadership, and stakeholder management skills.
Other Details
- Experience with Microsoft Azure and related cloud services.
- Knowledge of retail merchandising, warehouse management, inventory replenishment, and omnichannel commerce.
- Familiarity with architecture frameworks and governance methodologies.
- Strong communication, leadership, and stakeholder management skills.
