Value Technology Inc
Value Technology Inc

Voice Security & Contact Center Integration Architect (Pindrop Program)

Remote • Posted 15 hours ago • Updated 15 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
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Job Details

Skills

  • Genesys
  • Avaya
  • NICE
  • VoIP
  • SIP
  • RTP
  • SBCs
  • call routing
  • contact center platforms
  • Cisco
  • media streaming
  • call replication
  • voice forking architectures
  • TCP/IP
  • QoS
  • latency optimization

Summary

Role: Voice Security & Contact Center Integration Architect (Pindrop Program)

Location: Remote

Overview

Value Technology is seeking an experienced architect to lead the design, implementation, and ongoing support of a voice security program integrating Pindrop capabilities into our contact center ecosystem. This role will focus on enabling real-time voice streaming, media replication, and secure, scalable integration with existing telephony infrastructure.

Key Responsibilities

  • Lead end-to-end architecture and design for Pindrop integration across contact center platforms
  • Design and implement media replication / call forking for real-time voice streaming
  • Enable secure SIP-based integrations and ensure compatibility with existing telephony systems
  • Scale infrastructure to support 100% inbound call volume with high availability
  • Ensure low-latency, high-reliability voice data delivery to Pindrop services
  • Partner with security teams to support fraud detection and voice authentication capabilities
  • Troubleshoot and optimize RTP/SIP traffic flows and performance bottlenecks
  • Provide ongoing support and continuous improvements post-implementation

Required Skills & Experience

  • Strong experience with VoIP technologies (SIP, RTP, SBCs, call routing)
  • Hands-on experience with contact center platforms (e.g., Cisco, Genesys, Avaya, NICE)
  • Experience with media streaming, call replication, or voice forking architectures
  • Solid understanding of networking fundamentals (TCP/IP, QoS, latency optimization)
  • Experience designing scalable, high-availability systems
  • Ability to work across telephony, network, and application layers

Preferred / Nice-to-Have

  • Experience with Pindrop or similar voice authentication / fraud platforms
  • Exposure to real-time streaming architectures
  • Familiarity with security frameworks and fraud prevention in contact centers
  • Experience in large enterprise or high call-volume environments

Soft Skills

  • Strong stakeholder communication (business + technical)
  • Ability to translate security objectives into technical design
  • Comfortable working in cross-functional teams (network, security, contact center)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91163786
  • Position Id: 448-40410-
  • Posted 15 hours ago

Company Info

About Value Technology Inc

Value Technology provides organization the ability to deploy highly trained IT consultants and specialists in a “just in time manner” there by providing some relief to strain IT budgets. Our services lead the organizations to improve performance, increase effectiveness, reduce costs and improve resilience. We have been consistently delivering solutions are measurable, implementable and customized to your requirements.

Reliable innovative IT professionals from Value Technology help propel a company to greater heights while maintaining the flexibility to take on greater challenges without the expense, delay and inconsistency. Empower your business, magnify efficiency, navigate through economic uncertainty and experience tangible result with our world class business and technology solution.

World corporates are looking towards high quality and reduced cost of IT services. Outsourcing of IT services, be it development, re engineering or remote maintenance has been accepted as the most preferred method of reducing the total cost of its ownership. Outsourcing to offshore partner gives a distinct cost advantages. We, at Value Technology has proven records in developing strategic, consulting, transforming your operation and outsourcing IT services for development.

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