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Amazon Connect Architect

Plano, TX, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Python/Java
AWS
Amazon Connect

Summary

Job Title: Amazon Connect Architect

Location: Plano, TX (5 Days Onsite)

Job Type: Contract

Experience: 12+ years

Job Overview

We are seeking an experienced Amazon Connect Architect to design and implement enterprise-grade cloud contact center solutions. The ideal candidate will bring deep AWS expertise, strong architectural judgment, and hands-on experience with contact center platforms.

Key Responsibilities

Architect and implement AWS-based contact center solutions using Amazon Connect
Build and scale proof-of-concepts into enterprise-ready solutions
Define and implement Infrastructure as Code using Terraform
Integrate CI/CD pipelines and manage version control workflows
Monitor and troubleshoot production environments using tools such as Splunk, Datadog, and CloudWatch
Integrate conversational AI, speech analytics, and GenAI/LLM capabilities for agent assist, summarization, and knowledge retrieval

Required Skills

Proficiency in Python and/or Java
Hands-on experience with Amazon Connect or equivalent cloud contact center platforms
Strong expertise with Terraform and Infrastructure as Code principles
Experience with CI/CD tools and version control (Bitbucket, Git)
Experience with AWS networking and application architecture
Strong understanding of contact center operations
AI skills: conversational AI, speech analytics, GenAI/LLM integration with responsible AI practices

Preferred Skills

Knowledge of voice technologies (WebRTC), call recording, and telephony platforms
Experience with Splunk, Datadog, and CloudWatch for monitoring and production support

Location & Work Model

Plano, TX — 5 Days Onsite (Day 1 onsite required)

Engagement Details

Contract engagement. Candidates must be available to work onsite from Day 1. Non-local candidates must provide relocation justification.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113809
Position Id: 110917-1090-1787174725
Posted 5 hours ago

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